Support for all FSDG products
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SAPilot
- Posts: 31
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- FS-Version: MSFS
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by SAPilot » Mon Sep 27, 2021 1:28 pm
horst18519 wrote: ↑Mon Sep 27, 2021 10:12 am
Unfortunately, the Marketplace team is a
bit behind schedule. We hope they will advance our updated sceneries soon.
The Content Manager doesn't offer automatic updates or any automatic indication of not-up-to-date sceneries. We have no influence on that.
Our website always shows the latest version numbers, but it always takes some time until these reach the Marketplace / Content Manager.
https://fsdg-online.com/Version-History ... :_:16.html
Thank you for your reply. I was referring specifically to Cape Town International for MSFS.
As far as I am aware - this product is not sold via the Marketplace. The version I have was purchased through Aerosoft.
So, I don't understand why the Marketplace can cause a delay for any updates for THIS product.
I have taken the time to report issues after I purchased. See my earlier posts in this topic.
Is there an update for this product ?.
Greetings
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horst18519
- Posts: 2429
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by horst18519 » Mon Sep 27, 2021 2:28 pm
We have a new version ready to be shipped. That new version will also be available in the MSFS marketplace. We're waiting for their confirmation that the version works without any issues. That is why we wait with the release of the Aerosoft/FSDG Shop version, to make sure all versions are identical and work as expected.
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SAPilot
- Posts: 31
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by SAPilot » Mon Sep 27, 2021 3:28 pm
horst18519 wrote: ↑Mon Sep 27, 2021 2:28 pm
We have a new version ready to be shipped. That new version will also be available in the MSFS marketplace. We're waiting for their confirmation that the version works without any issues. That is why we wait with the release of the Aerosoft/FSDG Shop version, to make sure all versions are identical and work as expected.
Thank you.
Could you please explain the update process then for me. Must I purchase again? Confused here.
Regards
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horst18519
- Posts: 2429
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by horst18519 » Mon Sep 27, 2021 3:48 pm
You only pay once for FSDG products.
Depending on where you purchased, you just download the new version from the shop. If you purchased in our own shop, just use the download link in your account. If the download counter is depleted, just send us an email and we'll sort it for you.
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SAPilot
- Posts: 31
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Post
by SAPilot » Mon Sep 27, 2021 4:03 pm
horst18519 wrote: ↑Mon Sep 27, 2021 3:48 pm
You only pay once for FSDG products.
Depending on where you purchased, you just download the new version from the shop. If you purchased in our own shop, just use the download link in your account. If the download counter is depleted, just send us an email and we'll sort it for you.
Apologies Thorsten.
I did not read your post fully. Just saw "Marketplace" and that triggered my reply. Looking forward to the update.
Thank you and kind regards.
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SAPilot
- Posts: 31
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Post
by SAPilot » Fri Oct 08, 2021 10:38 am
How would I know if an update is available ?.
Check the website daily ?. Would Aerosoft notify me ?. - I purchased from their store
Thanks
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horst18519
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by horst18519 » Fri Oct 08, 2021 10:52 am
I'll post an info here once we released the new version.
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SAPilot
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Post
by SAPilot » Sat Oct 16, 2021 2:58 pm
I have noticed that FACT is now available in MSFS Market Place since Thursday/Friday.
Can we expect an update soon ?.
Thanks and regards
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horst18519
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by horst18519 » Sat Oct 16, 2021 9:49 pm
We will wait until SU6 is released because it will include some changes / fixes to the jetway system.
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SAPilot
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by SAPilot » Thu Oct 28, 2021 11:49 am
The promised update available yet ?.
Thanks
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SAPilot
- Posts: 31
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by SAPilot » Tue Nov 02, 2021 10:47 pm
If the version in the MSFS 2020 Marketplace is the latest, why can the download version not be released?
Thanks.
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SAPilot
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by SAPilot » Sat Dec 11, 2021 9:09 am
Any news about the update ?.
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SAPilot
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by SAPilot » Tue Dec 21, 2021 9:09 am
horst18519 wrote: ↑Sat Oct 16, 2021 9:49 pm
We will wait until SU6 is released because it will include some changes / fixes to the jetway system.
And here we are already at SU7 and still waiting for the promised update.
I have posted many times in this topic , asking about the update.
I suggest you up your game with regards to communication with your customers.
I have paid for a product and expect some feedback when asking about it here.
Regards
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horst18519
- Posts: 2429
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by horst18519 » Tue Dec 21, 2021 4:34 pm
We have just released the new version v1.2 in our shop. I expect our partner shops to update before the holidays.
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SAPilot
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by SAPilot » Sun Dec 26, 2021 12:14 am
Installed V1.2
Issues :
1. Windsocks are still wrong as previously reported - 3 of them are indicating wrong - 180 degrees
2. ILS frequencies missing - see below
From G1000 NXi
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Attachments
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Last edited by
SAPilot on Sun Dec 26, 2021 7:13 pm, edited 1 time in total.
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SAPilot
- Posts: 31
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by SAPilot » Sun Dec 26, 2021 5:41 pm
Version 1.2 - downloaded from Aerosoft
Problem with runway/taxiway/apron markings. See below
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Attachments
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Peter Webber
- Posts: 59
- Joined: Thu Nov 22, 2018 6:15 pm
- FS-Version: MSFS
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by Peter Webber » Wed Dec 29, 2021 12:59 pm
SAPilot wrote: ↑Sat Sep 25, 2021 8:52 pm
horst18519 wrote: ↑Fri Sep 10, 2021 4:00 pm
We'll look into it. The release of the update was delayed because we need to check if it works after all the latest MSFS updates.
Hi
Any news about the update or FACT MSFS 2020 ?.
This scenery is not provided via the Market Place ? Right ?.
For future - where can I check for updates ?.
Thanks and regards
Any changelog with the update?
Peter Webber
Prepar3D v5 & MSFS / Windows 10 Home Edition / CPU i7-7700K / MSI Z270 XPower Gaming Titanium / Samsung 960 EVO M.2 500GB / Corsair Vengeance DDR4 32GB 3000MHz / MSI Geforce GTX 1080Ti Gaming X
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Er!k
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by Er!k » Wed Dec 29, 2021 3:03 pm
SAPilot wrote: ↑Sat Sep 25, 2021 8:52 pm
For future - where can I check for updates ?.
i9-12900k, 32GB RAM, Geforce 3080 10GB, Microsoft Flight Simulator, Windows 11 22H2 x64 Home NL
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Peter Webber
- Posts: 59
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by Peter Webber » Wed Dec 29, 2021 5:29 pm
SAPilot wrote: ↑Sun Dec 26, 2021 5:41 pm
Version 1.2 - downloaded from Aerosoft
Problem with runway/taxiway/apron markings. See below
Do you use Navigraph data for MSFS? You will need to reorganise the scenery priority. This is a common cause of so called "double runways". Check out the Navivraph forum.
Peter Webber
Prepar3D v5 & MSFS / Windows 10 Home Edition / CPU i7-7700K / MSI Z270 XPower Gaming Titanium / Samsung 960 EVO M.2 500GB / Corsair Vengeance DDR4 32GB 3000MHz / MSI Geforce GTX 1080Ti Gaming X