Search found 13 matches

by phantomflyer
Fri Sep 17, 2021 5:10 pm
Forum: English Support Forum
Topic: Mauritius - FS2020 --> fly now = sim freeze
Replies: 49
Views: 19349

Re: Mauritius - FS2020 --> fly now = sim freeze

Thank you so much for that information. This is not your fault and I humbly apologise. I'm wondering if I could get a stand-alone version that doesn't go through the MS store, however that won't help all the other clients who purchased through Marketplace. What I'm going to do is send Microsoft Xbox...
by phantomflyer
Fri Sep 17, 2021 3:10 pm
Forum: English Support Forum
Topic: Mauritius - FS2020 --> fly now = sim freeze
Replies: 49
Views: 19349

Re: Mauritius - FS2020 --> fly now = sim freeze

Dear Thorsten Fistly I'd like to apologise for my harsh attitude. Please understand that I had been trying to deal with Microsoft store from day one. That was around a month and a half ago. They offered me a refund but I told them that I was in communication with you at FSDG and that you were workin...
by phantomflyer
Thu Sep 16, 2021 2:39 am
Forum: English Support Forum
Topic: Mauritius - FS2020 --> fly now = sim freeze
Replies: 49
Views: 19349

Re: Mauritius - FS2020 --> fly now = sim freeze

Unfortunately the approval process from Microsoft is not that fast. Seen it with other devs as well (i.e. 5 weeks waiting for a patch from FlyTampa)... I am sure Thorsten and his team will do everything to to make it available as fast as possible ;-) Then he shouldn't say that a working version wou...
by phantomflyer
Tue Sep 14, 2021 6:32 am
Forum: English Support Forum
Topic: Mauritius - FS2020 --> fly now = sim freeze
Replies: 49
Views: 19349

Re: Mauritius - FS2020 --> fly now = sim freeze

horst18519 wrote:
Thu Sep 09, 2021 10:00 am
We expect to have a working version in the Marketplace within 24 hours.
Still waiting. It's now Sept 14th!
by phantomflyer
Wed Sep 08, 2021 4:18 am
Forum: English Support Forum
Topic: Mauritius - FS2020 --> fly now = sim freeze
Replies: 49
Views: 19349

Re: Mauritius - FS2020 --> fly now = sim freeze

Well, WU6 came out today and still nothing for FIMP - NOTHING! I therefore am not going to wait for much longer and will be requesting a full refund within 24hours. You've had well over over 5 weeks to fix this - it is beyond comprehension that it went on for this long. I was more than patient in my...
by phantomflyer
Sat Aug 28, 2021 2:51 pm
Forum: English Support Forum
Topic: Mauritius - FS2020 --> fly now = sim freeze
Replies: 49
Views: 19349

Re: Mauritius - FS2020 --> fly now = sim freeze

Hello Thorsten, Any news yet as to a fix for this? MS has been helping other (ORBX and others) developers patch their MarketPlace products broken by SU5 - they should do the same for you. If they haven't kept you informed, they need a good rap over their knuckles because they're taking too long and ...
by phantomflyer
Sun Aug 15, 2021 12:23 pm
Forum: English Support Forum
Topic: Mauritius - FS2020 --> fly now = sim freeze
Replies: 49
Views: 19349

Re: Mauritius - FS2020 --> fly now = sim freeze

Thanks for the update Thorsten. I'm hanging on until a fix is released even though I'm offered a refund from Microsoft. I look at it this way - I already paid for a scenery that I've had on my wish list for quite some time. If I took a refund now, I'd only have to spend that money to get a working v...
by phantomflyer
Sat Aug 14, 2021 1:10 pm
Forum: English Support Forum
Topic: Cannot load Mauritius after FS2020 sim update 5
Replies: 25
Views: 9728

Re: Cannot load Mauritius after FS2020 sim update 5

Thanks Thorsten. Look forward to hearing back.
by phantomflyer
Sat Aug 14, 2021 10:16 am
Forum: English Support Forum
Topic: Cannot load Mauritius after FS2020 sim update 5
Replies: 25
Views: 9728

Re: Cannot load Mauritius after FS2020 sim update 5

Hello Thorsten, Yes that's all the content I have within the FIMP scenery folder. Yes, the sim is freezing for everyone else I spoke to who use the Microsoft Store version of FS2020 whom bought FIMP through Marketplace within FS2020 itself and, as far as I can tell, it's happening to those using the...
by phantomflyer
Fri Aug 13, 2021 3:44 pm
Forum: English Support Forum
Topic: Mauritius - FS2020 --> fly now = sim freeze
Replies: 49
Views: 19349

Re: Mauritius - FS2020 --> fly now = sim freeze

Also after Hot Fix 2 the add on departing from FIMP with your add on installed = SIM freeze. I want a refund. This is taking too long. Do you give support or not? Hello folks, Let's please try to give Thorsten and the FSDG technical team some air to breathe. Yes, it's disappointing to purchase a fa...
by phantomflyer
Fri Aug 13, 2021 12:33 pm
Forum: English Support Forum
Topic: Cannot load Mauritius after FS2020 sim update 5
Replies: 25
Views: 9728

Re: Cannot load Mauritius after FS2020 sim update 5

PS - I'm unable to attach a screenshot showing that I can't find the "woods/cvx0010.bgl" Can you please let me know if I can upload a screenshot here? Not to worry. Going to start FS2020 now and hope FIMP shows up. EDIT Oh well, That was a fruitless exercise. Did what you recommended by disabling sa...
by phantomflyer
Fri Aug 13, 2021 12:28 pm
Forum: English Support Forum
Topic: Cannot load Mauritius after FS2020 sim update 5
Replies: 25
Views: 9728

Re: Cannot load Mauritius after FS2020 sim update 5

Hello Thorsten, I registered to be part of your forums. A lot easier than sending emails back and forth. I also would have known much sooner about the FIMP problem being caused by SU5! So, I read this thread and found the following by searching my PC manually: C:/Users/MyName/AppData/Local/Packages/...