Update support for Heraklion X BOX version I purchased

Support for all FSDG products
Post Reply
hkterry
Posts: 14
Joined: Fri Feb 20, 2015 1:30 pm
FS-Version: FS9

Update support for Heraklion X BOX version I purchased

Post by hkterry » Tue Mar 29, 2016 12:13 pm

I purchased the Aerosoft Heraklion X BOX version from other supplier. However, there is no update support fro either Aerosoft and the supplier that I purchased from. It seems not fair to Box version buyers as for download version, update version is available to those buyers. Why still selling this to us without any notice that update version will not be available or delay may be occurred.

EmilG
Posts: 264
Joined: Fri Dec 16, 2011 10:06 am

Re: Update support for Heraklion X BOX version I purchased

Post by EmilG » Wed Mar 30, 2016 1:42 am

hkterry wrote:I purchased the Aerosoft Heraklion X BOX version from other supplier. However, there is no update support fro either Aerosoft and the supplier that I purchased from. It seems not fair to Box version buyers as for download version, update version is available to those buyers. Why still selling this to us without any notice that update version will not be available or delay may be occurred.
I understand. please email support@fsdg-online.com and we'll sort it out.

hkterry
Posts: 14
Joined: Fri Feb 20, 2015 1:30 pm
FS-Version: FS9

Re: Update support for Heraklion X BOX version I purchased

Post by hkterry » Wed Mar 30, 2016 4:29 pm

Aerosoft just replied to my topic in their forum and I have already obtained my free latest download version from them. Thanks both FSDG and Aerosoft for the quick response to solve the update problem.

Post Reply